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Terms and conditions

Welcome to Deeva Body Nigeria!

These terms and conditions outline the rules and regulations for the use of Company Deeva Body Nigeria’s Website, located at www.deevabodynigeria.com.

By accessing this website we assume you accept these terms and conditions. Do not continue to use Deeva Body Nigeria if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “customer”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

We employ the use of cookies. By accessing Deeva Body Nigeria, you agreed to use cookies in agreement with the Deeva Body Nigeria’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

This Agreement shall begin on the date this page is published.

Unless otherwise stated, Deeva Body Nigeria and/or its licensors own the intellectual property rights for all material on Deeva Body Nigeria. All intellectual property rights are reserved. You may access this from Deeva Body Nigeria for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from Deeva Body Nigeria
  • Sell, rent or sub-license material from Deeva Body Nigeria
  • Reproduce, duplicate or copy material from Deeva Body Nigeria
  • Redistribute content from Deeva Body Nigeria

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Deeva Body Nigeria does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Deeva Body Nigeria,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Deeva Body Nigeria shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Deeva Body Nigeria reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
  • The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Deeva Body Nigeria a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

These conditions shall apply to all sales transactions between Deeva Body Nigeria and you placing an order with Deeva Body Nigeria for the manufacture and/or supply of any goods. We reserve the right, with or without notice, to cancel or reduce the quantity of any products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms and Conditions.

Purchasing Goods
When purchasing goods you agree that the personal information which you are required to provide when you register as a customer is true, accurate and current in all respects and does not refer to any other person. Payment for items is currently through Paystack , a secure online payment method or direct bank transfer. Payment for wholesale or souvenirs requires a 50% deposit being required on confirmation of the order and the balance payable prior to dispatch.

Pricing and description of goods
Prices for goods are as quoted. We will take all reasonable care to ensure that all details,
descriptions and prices of products are correct at the time when the relevant information was entered. Although we aim to keep the catalogue as up to date as possible, the information including product descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order. We endeavor to make sure pricing is correct at time of publishing, but reserve the right to change prices due to error. The customer will be informed of price changes accordingly.
We attempt to be as accurate as possible when describing our products on the website;
however, to the extent permitted by applicable law, we do not warrant that the product
descriptions, colours, information or other content available on the website are accurate,
complete, reliable, current, or error-free.
Whilst every effort is made to accurately describe products on the website, the photographic image is only a general representation of the product. All items are hand made in small batches and, as such, there may be slight variations between individual soaps and soap batches in terms of colour, pattern, scent and texture, none of which will affect product quality. Deeva Body Nigeria reserves the right to make a change to design and packaging.

Care of products and precautions
Once purchased, soaps should be stored in a cool, dry place out of direct sunlight, until use. After each use, the soap should be placed on a free-draining soap dish clear of standing water, to allow it to dry out. Failure to do this may cause the soap to become very soft. The soap is for external use only. Should any irritation occur, use should be discontinued immediately; we would be grateful for any feedback should this happen. Other products should be stored in a dry cool place, failure to do this may lead to microbial growth which would make your product unusable.

Always perform a patch test (check on a small area of skin before main use). If
a customer has a known sensitivity to an ingredient or allergen, it is their responsibility
to check the ingredients list of the product prior to purchase. It is the responsibility of the
customer to use the products with discretion and check with a professional if in doubt. If any harm is incurred from the items purchased by the buyer, we share no responsibility.

Packaging
Deeva Body Nigeria encourages our customers to reuse or recycle their packaging for the
benefit of the environment.

Delivery:
We promise to ship our best-quality products to you in a safe, secure and reliable manner and to deal promptly with any concern you may have regarding your order.
We will make every effort to dispatch orders within 3 working days of receipt (within lagos); in most instances, orders will normally be dealt with within 24 hours. Outside lagos deliveries are dropped off on tuesdays
Pick up is available at a predetermined time at Isolo General hospital
General information re: delivery
Deeva Body Nigeria does not accept any liability whatsoever for delayed delivery caused by any third party. As soon as you have received the goods, you will assume all risk in the
goods. If you have not received the entire order, please contact Deeva Body Nigeria within 3 days of receipt of goods for a refund of the product not delivered. Deeva Body Nigeria accepts no liability for any loss resulting from the customer’s failure to comply with our carrier’s delivery. It is the customer’s responsibility to check that delivery details are entered correctly when placing the order and someone is available to receive the order. Failure of delivery due to incorrect address or no one being available to receive the
order is not the responsibility of Deeva Body Nigeria; a replacement / refund will not be
issued if the fault lies with the customer in this respect. Other than delivery within Nigeria, we do not ship international orders at this time.

Returns and Cancellations
We may not accept your order if an item you have ordered is out of stock, we are unable to obtain authorisation for your payment or if we identify a product or pricing error. We reserve the right to reject any offer to purchase by you at any time.
If we are unable to fulfill your order following our order acknowledgement, we will contact
you by email or telephone advising you of this. If you are not satisfied and wish to return the goods ordered, you must notify us within 3 days of receiving your order. We will refund only UNUSED products, returned to us in fully re-saleable condition, including undamaged, sealed packaging and labelling for individual items. Jars must not have the tamper seal broken. Soap sold in ‘basic’ packaging (pouch) cannot be returned for a refund since the product is not sold in a sealed package.

We must be notified of incorrect or damaged orders within 3 days of receipt. All return costs incurred will be the customer’s responsibility and a refund for items will not be issued until the goods are received back in an UNUSED (and, where applicable, unopened) and fully resaleable condition. We will not be liable for the delivery costs

Complaints and Customer Service
The purchaser should inform Deeva Body Nigeria immediately of any problems either by
emailing deevabodyng@gmail.com or by whatsapp/calling 07050992920
Customer satisfaction is very important to us and, as such, we will aim to deal with your
complaint within 5 working days; in most instances we will aim to deal with your complaint within 48 hours. The customer is welcome to contact us on any issue relating to their order, or for any general enquiries, on the email listed above.

Privacy:
Deeva Body Nigeria collects the information provided by the customer at the time of ordering or enquiry and uses this information lawfully. This information is used to process the customer’s order and also to provide the highest level of customer service possible. Deeva Body Nigeria will not sell customer details to any third party. If you order from us, we may contact you about your order and we may, call, whatsapp, text or write to you with information about our products and special offers. If you would prefer not to receive any promotional material at all from us, please let us know.

Limitation of Liability:
We will use reasonable endeavors to carry out our obligations in a reasonable time but will not be liable to the customer for any loss, costs or expenses arising directly or indirectly from any delays and we will not be deemed to be in breach of this agreement by reason of any delay in performing or any failure to perform, any obligations in relation to this agreement, if the delay or failure was due to any cause beyond our reasonable control. If prevented from carrying out our obligations we will notify you. If we are still
prevented 3 weeks from the date of such notice then either party may give notice cancelling the agreement. If the agreement is cancelled in this way we accept no liability to compensate you for any loss or damage caused by failure to perform

All products are checked carefully before dispatch to the customer. We cannot be held
responsible for deterioration of the products due to the customer’s incorrect storage
conditions eg, exposure to direct sunlight, heat etc. The customer should ensure that the
products are stored in cool and dry conditions prior to use. During use, soap should be set to drain freely in a slotted soap dish and not be allowed to sit in water. Balms and butters may liquefy if kept too warm. All soaps have a BBE date of 12 months post-manufacture: this is a minimum date included to ensure best condition of soap prior to use; use beyond this date does not imply deterioration at all and soap kept in optimum conditions may last for many years. The majority of non-soap products have BBE date of at least 9 months from manufacture; most products will be perfectly usable for longer, however their quality may start to deteriorate if kept beyond this time or if stored in unsuitable conditions.

Wholesale and souvenir orders
Wholesale retail clients may purchase soap and other products at a standard wholesale
rate. This carries a minimum order and is open only to trade clients who will then retail the soaps through their own establishments. Unless previously agreed, all recipes will remain the exclusive, and private, intellectual property of Deeva Body Nigeria. All wholesale orders will require a 50% deposit on confirmation of the order, the balance
payable prior to dispatch. The deposit is non-refundable.

Samples
It is not our policy to supply goods on approval nor are we currently able to supply free
samples of our products on request. The sending of free samples is by our discretion.
These terms and conditions are subject to change. By doing business with us, you have confirmed to have read and agreed to the terms and conditions.

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